Essential Duties & Responsibilities:

Assist the Help Desk team with dispatch/scheduling and escalating support tickets as required to Level 1 & 2 technicians
Provide Level 1 direct primary end-user support remotely or onsite as needed
Assist with the maintenance of a knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs and documentation, and improvement suggestions
Monitor alerts from RMM tools and backups
Assist with installation and troubleshooting of PC/server applications & hardware
Contribute to projects involving servers, workstations and network upgrades

Qualifications:

Minimum 2 – 5 years Help Desk experience
Experience working with ticketing systems, ConnectWise preferred
Experience working with/knowledge of Windows Server (2012, 2016), Windows OS (7, 8, 10), MAC iOS, VMWare, Microsoft Office applications
Understanding of basic networking concepts
Excellent understanding of desktop management tools
Complex problem solving skills
On-going knowledge of mainstream and emerging technologies
Good people skills to facilitate dealing with PC users at all levels of the corporation
Experience in managing workflow and multitasking
Good oral and written communication skills

Equal Opportunity Employer:

WCA is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

You must be eligible to work in the US independent of company sponsorship. Local candidates only.

“It is the policy of WCA Technologies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, WCA Technologies will provide reasonable accommodations for qualified individuals with disabilities.”