What is “On-Demand IT Support”?
Imagine this scenario: It’s 4 p.m. and the proposal you’re working on is due by the next morning. And then it happens — a technology glitch throws a wrench in your workflow, and meeting your deadline is becoming more and more unachievable by the minute.
You need on-demand IT support now!
At one point or another, we’ve all experienced frustrating technology problems. Sometimes it’s simply a malfunction, while other times it’s a challenge that results from not having the correct technology in place.
Regardless of the situation, that legal brief still needs to be sent, the numbers still need to be crunched, and your proposal that’s due by morning must still be completed. You need on-demand technology help now.
Why a “Front-End Friendly” IT Provider Is Critical
Many IT support providers are good at providing back-end service. And while having a proficient back-end provider is good, it’s not enough when your employees are stuck and need help right away. You need a “front-end friendly” provider as well — one who can help ease tension and put out whatever fire is causing you and your staff frustration.
Simply opening a ticket and waiting days to hear from an IT provider won’t work for most companies experiencing IT pain. They need resolution quickly so they can get back to work.
At WCA Technologies, our team is focused on back-end service, but is also very skilled at front-end support as well. When you open an IT support ticket with WCA Technologies, it’s our goal to resolve your issue same-day.
Proactive IT Solutions for the Future
WCA Technologies proactively works with our clients to create solutions that prevent future problems. For example, we’ve been offering cloud solutions for more than a decade — even before moving to the cloud became popular.
Moving to cloud-based computing and file-sharing not only saves companies money, but also provides uninterrupted workflow during an unexpected event that might otherwise make your programs and files unavailable.