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Home » Incident Response – Coronavirus

Incident Response – Coronavirus

Our Incident Response Plan is currently in effect

If you need any assistance whatsoever accessing your systems remotely or maintaining business continuity, please call our office at (212) 642-0980. We have resources available to help you.

[Page Updated Sunday, March 22, 2020]

WCA Technologies, Inc. COVID-19 Incident Response Plan – Update

As per Governor Cuomo’s directive, we have gone into Phase 2 of our COVID-19 Plan. All WCA staff will be working from their respective residences remotely.

All of our technicians have access to all the same tools (i.e., ticketing system, remote tools, e-mail, and phone) and will operate as if they were in the office. While our phones will be up and working during this time, we highly recommend emailing support@wcatech.com for IT related service requests. Doing so will ensure that support tickets are accurately captured by the ticketing system and are assisted efficiently.

For site visits that are critical in nature, we will use best efforts to resolve them as quickly as possible.

We would like to thank you for your understanding during this extremely difficult time. If you have any questions or concerns, please feel free to e-mail cmt@wcatech.com or call (212) 642-0980.

 


“As COVID-19 Increases Remote Work, Cyberhygiene Is A Must”

by Joseph V. DeMarco, Partner, DeVore & DeMarco LLP

from Law360
As the coronavirus continues to spread across the world, companies are now in full-scale preparation for potential disruptions to their business.

Some large employers, including Twitter Inc. and Amazon.com Inc., have already advised their employees to work from home if possible. Facebook Inc. has canceled its global marketing summit, and many other organizations have cancelled their attendance at businesses conferences as a precaution.

Read more… »


WCA Technologies, Inc. COVID-19 Incident Response Plan

To address the COVID-19 (Coronavirus) concerns in and around New York City, WCA has implemented a temporary change in how we staff our office.  The goal is to serve you effectively while also ensuring the health and safety of our employees.  We have implemented a system in which we will have half of our staff in the office for support, while the other half supporting from their respective residences remotely.

WCA will be continuing our scheduled onsite support and project work.  Those technicians who are scheduled for onsite work will perform their duties at clients sites for duration of the appointment then will either work from that location with your (the client’s) permission, or leave to work from home. They will have access to all the same tools (ie: ticketing system, remote tools, e-mail, and phone) and will operate as if they were in the office.  While our phones will be up and working during this time, we highly recommend emailing support@wcatech.com for IT related service requests.  It will ensure that the tickets are accurately captured by the ticketing system and provide services based on priority more efficiently.

As an FYI here are the protocols that we have put into place for our own employees.

We are asking our employees to follow the below protocol:

  • Do not come to work if you are sick, especially if you have a fever (over 100° F).
  • Self-quarantine for 14 days if:
    1. you or anyone living/staying in your home is diagnosed with COVID-19; or
    2. you or anyone living/staying in your home has traveled in and out of a region for which the CDC has issued a Level 3 Travel Health Notice. The travel warnings are posted at: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.
  • Please inquire about their COVID-19 policy at client sites and report back to CMT.
  • Please practice social distancing as much as possible when at client sites.
  • Please follow hygiene protocols in the office and at work functions.
  • Note: the CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19. Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others.

Self- Quarantine

If you or anyone living with you is diagnosed with COVID-19, we ask that you not come to the office or attend any work events for at least 14 days. If you or someone in your home travels to areas identified by the State Department and/or the CDC as high risk for COVID-19, we also ask that you please self-quarantine for 14 days. Please do not return to our office without first having been checked and later cleared by a doctor. If no doctor is available to provide you with clearance to return to work, please contact Chelsey to arrange for alternative clearance procedures (such as Virtual Urgent Care).

If you need to self-quarantine and you are able to work remotely, please contact Chelsey or Peter, and we will do everything we can to help you connect to the office.

This is an unusual situation, and we will work with staff to manage unanticipated circumstances in a manner that’s fair and maximizes safety for all concerned.

Heightened Hygiene

Starting today, we will implement extra protocols around the office, including (to the extent possible) making hand sanitizer available, as well as sanitizing wipes to clean frequently touched surfaces. We ask everyone to help by practicing healthy habits and behaviors that are known to reduce transmission of viruses, including:

  • Cover your cough or sneeze with a tissue or sleeve
  • Wash your hands regularly
  • Avoid touching your face
  • Avoid close contact with people who are sick
  • Get your flu shot – it’s never too late
  • Take your temperature each morning and before bed each evening
  • Stay home if you’re feeling sick

 

For site visits that are critical in nature, we will use best efforts to resolve them as quickly as possible.  For all non-critical onsite support, we will be scheduling it based on priority and service as needed.

We would like to thank you for your understanding during this extremely difficult time.  If you have any questions or concerns, please feel free to e-mail cmt@wcatech.com or call our office (212) 642-0980.